About ACP

Who We Are

The member companies of the Association of Claims Professionals (ACP) are leaders in the claims management industry, responding every day to individuals and businesses who suffer losses such as a workplace injury, property or casualty damage, or third-party liability. Insurance carriers and self-insured companies retain our member companies for expert advice, experience and knowledge, and trust ACP’s members with management of their most sensitive and important claims. 

 Originally formed in 2002 as the American Association of Independent Claims Professionals (AAICP), the association has been the only national voice representing the interests of independent claims professionals. From its inception, the Association has worked on the development of federal and state solutions, supporting adjuster licensing uniformity and reciprocity to enhance quality and ensure prompt and equitable reimbursement of claims to Americans, as well as speaking on behalf of the adjuster community on a variety of other policy issues, including wage and overtime issues, data privacy and security, COVID pandemic response, and state legislative and regulatory initiatives. 

 In 2016, the Association updated its name to the Association of Claims Professionals (ACP) and strategically repositioned itself to embrace the forward-looking vision of its member companies. The Association’s goal is to promote the industry for what it is  a trusted advisor and business partner and as a helpful and caring frontline responder in emergencies and other times of need. 


Champion the growth of our industry and the recruitment of diverse, workforce-ready talent to meet our future needs.

Develop research, legislation, strategic partnerships, and communications programs that advance our industry.

Share best practices, information, tools, and educational resources that support our industry leadership and service excellence.

Connect our members for effective collaboration, strengthening the claims industry's voice in the national market.

Monitor the national landscape for market shifts and help our membership maintain a sustainable competitive advantage.