Independent claims adjusters help millions of people every year by facilitating the timely processing of property, disability, workers’ compensation, and liability claims.
The term ‘‘independent claims adjuster’’ means an individual, other than a public adjuster, who undertakes on behalf of insurers or self-insurers to investigate, evaluate, and negotiate the resolution of the amount of a property, casualty, liability, disability, or workers’ compensation claim, loss, or damage on behalf of an insurance policy or insurer or as a third-party on behalf of a self-insurer.
In 2016, the Association commissioned a foundational research survey to determine the size and scope of the independent claims industry in the United States and the broader role the industry plays in the national economy.
From that study, we learned:
Read the complete ACP Claims Professional Survey HERE.
Today, many independent adjusters must navigate through a patchwork of conflicting state laws, making it difficult for out-of-state adjusters to provide timely and efficient claims processing to customers. The video below illustrates many of the problems independent adjusters face.
To learn more about how breaking down barriers in state insurance adjuster licensing could speed up response times for claims processing, lower costs, and provide more job opportunities for adjusters read, “Breaking Down Barriers: How Occupational Licensing Reform Can Improve The Insurance Markets, Benefit Consumers, and Expand Job Opportunities by Dr. Wayne Winegarden of the Pacific Research Institute. Read the report HERE.